5 Simple Techniques For samanaga
5 Simple Techniques For samanaga
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SWSD presents comprehensive asset lifecycle administration starting off Along with the administration of IT and non-IT asset inventories and an audit historical past of adjustments.
The catalog varieties defining People services are dynamic and may be configured to suit specific use scenarios, with tiny to no coding demanded.
Taking away the chaos of numerous Alternative prerequisites, Samanage buyers can confidently and simply evaluate incidents, projects, and property in a single put.”
The seller provides supscription value quotation dependant on the amount of agents (ticketing) and products (asset administration) your business has to make sure your pricing prepare matches your prerequisites. It’s also possible to include rates for unrestricted assets and brokers.
jeremymayfield about 5 yrs back +two Cloud offerings seldom give a excellent selling price incentive. It may appear desirable Along with the seemingly low entry point and it currently being a OPEX more than CAPEX. Definitely my SolarWinds was under no circumstances CAPEX'd in any case. I like…
Driving automation during all elements of assistance shipping aids assistance desk teams generate speedy, reasonably priced, and extremely reliable solutions to the remainder of the organization.
“Through the Samanage Group, cellphone phone calls, Dwell chat and social media, Samanage staff members are actually simply a click away to answer questions and take opinions.”
An intuitive function that we observed is always that instead of clicking a ‘Resolve’ button to shut a ticket–the conventional in ticketing applications–you alter the ticket status to ‘Solve’. More cumbersome, we know, but it really’s a precaution to make sure the ticket has become double checked.
In a make any difference of months, we had been capable to streamline our support requests and delivery flows by giving Absolutely everyone–the big manager to help brokers to rank and file across departments–larger visibility of their requests. Similarly, an agent can swiftly raise a get more info ticket by just clicking the “+” button within the interface.
Another frequent problem solved by the vendor is higher provider Price. Gordon pressured the fact that Samanage assistance team is often available to aid its clientele.
The Dashboard presents immediate insights on all IT-associated incidents across your company. Values are presented in graphs, metrics, and key overall performance indicators (KPI) to assist managers and executives get the massive image with no scouring by means of information piles.
There’s absolutely nothing special concerning the Awareness Foundation–lookup, tags, edit, documentation are all conventional functions–apart from to express that it’s backed by a reliable ITIL-compliant backend.
This award is presented by our workforce of specialists to items that we expect display In particular high quality in terms of satisfying The present desires from the B2B and SaaS markets and enable providers with strong and productive alternatives. As a totally ITIL-compliant provider desk and asset administration program, Samanage offers a complete number of IT built-in methods, both for large enterprises and tiny, medium organizations.
SolarWinds was founded by IT pros solving intricate issues in The only way, and We have now carried that spirit forward considering the fact that 1999. We get satisfaction in relentlessly Hearing our shoppers to create a deeper idea of the challenges they facial area.